• Begin by browsing our product selection and choosing the desired item.
• If applicable, select the preferred size or colour.
• Click on the “Add to Cart” button to continue shopping or choose “Buy It Now” to proceed to checkout.
• Provide your delivery and contact information, and select your preferred payment method (Credit Card/Debit Card/PayFast/EFT).
• After completing the payment, you will receive an email confirmation containing the order details.

The No1 South African Payfast.io secure payment gateway.

Shipping times vary depending on your location. We aim to process orders (2 working days) and ship all orders. Once shipped, delivery times typically range from 2 to 3 working days. For more information visit our Shipping Policy

NO, we offer shipping to all 9 provinces of South Africa. You can find more information about our shipping options and rates during the checkout process or on our shipping policy.

We offer a 7 working days return policy for most items. If you are not satisfied with your purchase, please contact our customer support team as soon as possible to initiate a return at: return@toniemerlin.co.za

How do I return an item?: To initiate a return, please contact our customer support team at return@toniemerlin.co.za . They will provide you with instructions on how to return the item. For more information visit our return and refund policy

Is there a penalty fee for returns?: We do not charge a penalty fee for returns, unless otherwise specified for certain items. Please refer to our return and refund policy for more information.

What is your refund policy?: Once we receive and process your returned item, we will issue a refund to your original payment method not later than 14 days It may take additional time for the refund to be reflected in your account, depending on your bank or credit card issuer.

Our customer support team can be reached by phone at 0814435132 or email at info@toniemerlin.co.za . We’re available 08:00-16:00 Monday to Friday to assist you with any questions or concerns.

We strive to respond to all customer inquiries within 2-3hrs, but please allow up to 24rhs for a thorough and timely response. For quick response WhatsApp us at 0814435132 or click on the WhatsApp icon

Yes, you will receive a confirmation email with tracking information once your order has been shipped. You can use this tracking number to track your shipment on our website or with the shipping courier.